Brand: Durva – Khet Se, Ghar Tak
Company: Mirtyunjay Ground Traders Private Limited
💸 Overview
At Durva, we are committed to delivering high-quality and fresh food products. Due to the nature of our products, refunds are provided only in genuine cases where quality or delivery issues are verified.
✅ Refund Eligibility
Refund will be applicable only if:
- Product received is damaged or leaking
- Wrong product delivered
- Product is expired or defective
- Package is tampered or opened before delivery
📌 Refund request must be raised within 24 hours of delivery
❌ Non-Refundable Cases
Refund will NOT be provided if:
- Product is used or partially consumed
- Change of mind / no longer needed
- Incorrect order placed by customer
- Complaint raised after 24 hours
- Product opened without valid issue
📩 Refund Process
- Contact us via:
- 📞 Phone / WhatsApp: +91 XXXXX XXXXX
- 📧 Email: info@durvafood.com
- Provide:
- Order ID / invoice
- Product images/video
- Issue description
- Our team will review and confirm eligibility
⏱️ Refund Timeline
- Once approved, refund will be processed within 3–5 working days
- Time for amount to reflect depends on payment method
💳 Refund Mode
Refund will be issued via:
- Original payment method (UPI / Card / Net Banking)
- Or bank transfer / wallet (if applicable)
🔄 Replacement Priority
- In most cases, we prefer replacement over refund
- If replacement is not possible, refund will be issued
⚠️ Important Notes
- Check product condition at delivery time
- Keep packaging and invoice for verification
- Natural variation in food products is normal and not considered a defect
📞 Contact Us
Mirtyunjay Ground Traders Private Limited
Dabra, Gwalior (M.P.)
📧 info@durvafood.com